Frequently Asked Questions
Your journey on the Whale Trail begins in Christchurch (can vary).
Check-in is at least 30-minutes prior to the Trains departure time, at the platform, depending on where you are booked to depart from.
Due to the heritage nature of our carriages, we unfortunately do not have the ability to accommodate fixed wheelchairs or electric wheelchairs or electric scooters or large prams, however we can accommodate collapsible zimmer frames and walkers (and they must be fully collapsible). Passengers using collapsible zimmer frames, or walkers, should have the ability to board the train, unaided.
Yes, there are toilets on most of the carriages.
Most seats are configured in a 2 x 2 arrangement. That is two seats on either side of a central aisle. Some seats are in a fixed position while others can flip directions.
You are more than welcome to bring your own snacks and non-alcoholic beverages on the train. It is not permitted to bring your own alcohol on board the train for consumption during the journey.
Additional snacks and beverages can be purchased on board.
Yes, passengers are welcome to move from car to car. However, care must be exercised when moving between cars, no bare feet and children must be accompanied by an adult. Passengers wearing sandals (or any shoes that are not properly enclosed) will not be permitted on the viewing balconies of the train. Standing on the gangways between carriages is not allowed. Restrictions on moving about the train while passing through tunnels may apply.
Smoking is not permitted on the train. This restriction applies to all areas of the train including outside on the open end balconies.
Yes children are welcome on board as long as children are accompanied by a responsible adult. Children 2yrs and under travel for free provided they are sitting on an adult’s lap and not occupying a seat.
Luggage is limited to carry on only with a maximum 5kg weight.
While on board you can access your hand luggage at any time.
Wi-Fi is 'not' currently available on the Train.
